Billing & Subscription Terms

Pricing

Pricing is per active member (seat), per billing period.
Prices shown in USD on our site are for reference only. All charges are made in Nigerian Naira (NGN).
List prices are exclusive of tax. 7.5% Nigerian VAT is added and itemized on your invoice.

You choose monthly or annual billing. One interval applies to your whole organization.
Annual is a 12-month commitment, offered at a discount in exchange for that commitment.

Subscriptions renew automatically at the end of each term. Your saved payment method is charged the then-current price.
Each renewal bills your actual active members for the period — if members were removed, the renewal charge is lower.
Prices may change at renewal with at least 30 days’ notice.

Adding members mid-term is charged immediately, prorated for the remaining term, and aligned to your existing renewal date.
Removing members frees the seat for reuse. The lower count is reflected at your next renewal — no mid-term refund is issued.

Upgrades (for example, Foundation to Scale) take effect immediately. You pay the prorated price difference for the remaining term.
Downgrades take effect at the end of your current paid term. No refund or credit is issued for the term you have already paid for.

Starter is free for organizations of up to 10 members. No payment method is required to start, and it does not expire.
Starter carries everything on the sign-in path. Moving to a paid tier adds a directory without a member cap, automation and live audit streaming, access reviews and entitlement reports, longer audit retention, device management on Scale, and support — it does not unlock sign-in or access-control capabilities that were withheld.
You can move from Starter to a paid tier at any time. Billing begins on the day you upgrade, and your renewal date is set from that day.

You can cancel at any time from your billing settings.
Cancellation stops future renewals. Your organization stays on its current tier for the remainder of the term you have paid for. Cancelling does not move you to a lower tier.
No refund is issued for the remaining portion of a term.

Subscription fees already paid are non-refundable, including the unused remainder of an annual term — annual pricing reflects a committed term in exchange for a discount.
At our sole discretion, we may issue refunds for duplicate or accidental charges, billing errors on our part, or where required by applicable law.

Charges include 7.5% Nigerian VAT, shown on your invoice as subtotal, VAT, and total.
An itemized receipt is emailed for each successful payment.